Genoa Retirement Village lauded for outstanding customer service

Press Staff Writer

        Genoa Retirement Village, a Trilogy Health Services senior living community, was honored with an award for outstanding customer service during the company’s annual fall meeting held last month in Indianapolis, Indiana.
        Genoa Retirement Village earned the prestigious President’s Diamond Service Award, which recognizes Trilogy communities which scored 9.50 or above out of 10 on its Customer Satisfaction Surveys.
        Twice a year, Trilogy Health Services solicits feedback from the residents and families they serve. Responses are viewed and are used to identify places where the campus excels as well as opportunities for growth. Genoa Retirement Village earned an overall score of 9.65 from feedback in categories including staff attitude, quality of care, food quality, activity programming, appearance and cleanliness.
        “At Genoa Retirement Village, our team is committed to providing second-to-none services to the seniors we serve. Our scores on the Customer Satisfaction Survey represent our team’s dedication to servant leadership, and it is with great pride that we receive this recognition,” said Michelle Vernon, executive director. “We’re honored to have received such positive feedback from our customers and promise them that we will continue to strive to exceed their expectations.”
        Companywide, over 11,040 surveys were sent to residents and family members. 


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